Frequently Asked Questions
Your Questions Answered
Got questions? We've got answers. Below, you’ll find answers to some of the most frequently asked questions about our services and the Transit app.
You can book a ride by calling our dispatch team or using our easy-to-navigate Transit app. Simply download the app, create an account, and schedule your ride.
We proudly serve the Gatineau region, including Aylmer, Hull, Chelsea, Du Plateau, Buckingham, Masson-Angers, and Cantley. For airport transportation, we also service Ottawa (YOW) and Pierre Elliott Trudeau (YUL) airports. For businesses and fast delivery service, we operate across Quebec and Ontario.
You can download the Transit app from the App Store or Google Play. Simply search for "Le Groupe Transit," install the app, and follow the setup instructions. Or, click here and start the process.
Yes, we offer accessible transportation services with vehicles adapted for persons with reduced mobility. Our fleet includes vehicles that can accommodate wheelchairs and other mobilization aids.
Absolutely! You can schedule rides in advance through our app or by calling our dispatch team. For airport transportation, we recommend booking at least 24 hours in advance.
Our fast delivery service is designed for businesses. Open a business account with us, schedule a pickup, and track your deliveries in real-time. We provide reliable parcel delivery across Quebec and Ontario.
If you need to file a complaint, please visit our Submit a Complaint page, fill out the form, and our team will address your concerns promptly.
We are committed to sustainability, with 30% of our fleet being electric and hybrid vehicles. We also engage in various green initiatives to reduce our carbon footprint and promote eco-friendly practices in the community.
